Returns and Complaints
If you're not satisfied with any item in your order, if the goods arrived damaged, or if the product did not meet your expectations, no problem. At cottonbundle, you can return your order. Full instructions for returning items can be found on this page.
Product Returns
The item doesn’t look like the picture, I don’t like it, or I simply changed my mind.
How to prepare goods for return and how to return them?
Pack the product in such a way as to prevent possible damage during transport as much as possible. The returned shipment should contain: the claimed or returned product, a completed claim form , padding material that prevents further damage (bubble wrap, newspaper, polystyrene, etc.). Standard size goods can be returned free of charge via GLS or Zásilkovna.
Depending on the size of the package, our customer representative will inform you about how to return the package using GLS or Zásilkovna.
Customer Support
customer support line
+420 210 012 954
available on business days from 09:00 to 16:00
Frequently Asked Questions
We have 14 days to process the return. During this time, we will refund the money to the account you provided in the return form.
Pack the product in a way that minimizes the risk of damage during shipping. The returned package should include: the item being returned or claimed, a completed return form, and packing material to prevent further damage (bubble wrap, newspaper, Styrofoam, etc.).
Returning the item is free if you use one of our partner courries.
Please contact our customer support and send us photos of the product along with any labels and markings on the packaging. We will get in touch with you as soon as possible to arrange a solution.
First, please check the invoice and the applied discounts. If the amount still doesn't match, feel free to contact our customer support and we will resolve it together.
We process refunds within the specified 14-day period from the receipt of the package at our warehouse. If the amount hasn't been credited yet, please contact our customer support so we can resolve it together.
