Information About Shopping
Welcome to cottonbundle, your ultimate destination for discovering modern, stylish, and natural home textiles. We are dedicated to providing high-quality, eco-friendly products that not only beautify your home but also contribute to a healthier and more sustainable lifestyle. Our online store offers daily inspiration and the widest range of home textile products for beautiful living. We have over 1,000 of the most popular items in stock, ready to be shipped within hours.
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Customer Support
Customer phone line
+420 210 012 954
/ available weekdays from 9:00 to 16:00
How to prepare goods for return and how to return them?
Pack the product to prevent any possible damage during transport. The returned package should include: the claimed or returned product, a completed claim form, and protective packaging material to prevent further damage (bubble wrap, newspapers, polystyrene, etc.). Standard-sized goods can be returned free of charge via GLS or Zásilkovna.
Depending on the size of the package, our customer service representative will inform you on how to return the package using GLS or Zásilkovna.
Frequently Asked Questions
We have 14 days to process the return. During this time, we will refund the money to the account you provided in the return form.
Pack the product to prevent any possible damage during transport. The returned package should include: the claimed or returned product, a completed claim form, and protective packaging material to prevent further damage (bubble wrap, newspapers, polystyrene, etc.). Standard-sized goods can be returned free of charge via GLS or Zásilkovna.
Depending on the size of the package, our customer service representative will inform you on how to return the package using GLS or Zásilkovna.
Returning the item is free if you use one of our partner courries.
Please contact our customer support and send us photos of the product along with any labels and markings on the packaging. We will get in touch with you as soon as possible to arrange a solution.
First, please check the invoice and the applied discounts. If the amount still doesn't match, feel free to contact our customer support and we will resolve it together.
We process refunds within the specified 14-day period from the receipt of the package at our warehouse. If the amount hasn't been credited yet, please contact our customer support so we can resolve it together.
